Frequently Asked Questions
Q: Do you offer a warranty?
A: All THE PUZLE-MAN TOYS products are warranted to be free of manufacturing defects in material and workmanship. Products are not warranted against misuse or abuse.
Q: What is your return policy?
Q: How will product(s) be shipped?
A: Your product(s) will be shipped via UPS ground, unless otherwise specified. Orders over $500 may be shipped via other methods.
Q: How do you calculate shipping?
A: Our shipping costs are calculated using the UPS, USPS or COMMON CARRIER (LARGE).
Q: Is my credit card information safe and secure when ordering at ExcellentWoodProducts.com?
A: Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.
Q: Once purchased, when will I receive my product(s)?
A: You will receive your order 7-10 days from when you place your order.
Q: Do I have to pay sales tax on my purchase?
A: No, unless you're purchasing within Utah. Which is 7.75%.
Q: What is your privacy policy?
Q: How can I contact customer service?
A: Please contact us with your questions, comments, or concern will be handled within 2 business days. 
